Shipping Policy

Last updated: 10 July 2026

At Grace & Co, we want your shopping experience to be as smooth and enjoyable as possible. Please read our Shipping Policy carefully so you know what to expect when you place an order with us.

Processing Time

All orders are processed within 1–3 business days after payment has been confirmed. Orders placed over weekends or on public holidays will be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery typically takes 5 to 10 business days, depending on your location within South Africa. Please note that delivery times are estimates and may vary due to courier availability, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order size. The exact shipping fee will be displayed before you confirm your purchase — no hidden fees.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking details so you can follow your parcel's journey.

Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us at support@gracenco.co.za and we will investigate with our courier partner on your behalf.